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Privacy Policy
Privacy Policy
How it works Get in touch

Who We Are

A Star Experience Limited gathers and processes your personal information in accordance with the relevant data protection regulations and laws. This notice provides you with important information regarding your rights and our obligations and explains how, why and when we process your personal data.

We are a company registered in England & Wales under company number 13412239.

Our Data Protection Officer for the organisation is Josh Bedford, who can be contacted at jbedford@astarexperience.com

Where we are the data processor or co-controller the other controller is normally the Charity / Client running the event and we will share your data with that Charity / Client.

Information That We Collect

A Star Experience processes your personal information to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you includes:

  • First and Last Name
  • Email
  • Phone Number
  • Address
  • Organisation Name

We collect information from online forms through a Silent Auction Brochure or Silent Auction Website, depending on the service that had been provided to the Client / Charity.

How We Use Your Personal Data

We take your privacy very seriously and other than to provide our services and as described in this notice, we will never disclose or share your data without your consent; unless we are required to do so by law.

We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data to provide the auction and other services you are experiencing and to ensure that any funds you give to our Charity / Corporate partners are collected and any items you purchase are sent out to your preferred address by our suppliers.
  • Our email and SMS providers use your personal data to keep you updated on the progress of the event, auction or campaign in which you are taking part.

    • We and our payment provider store your personal data as part of our legal obligation for business accounting and tax purposes.

  • Very occasionally we may send you information without your consent, but only where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive.

Your Rights

You have the right to access any personal information that we process about you and to request information about:

  • What personal data we hold about you and the purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; to exercise your data portability rights, and to be informed about any automated decision making we may use.

If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. As well as sharing your data with our Charity / Corporate partner for each event, we use some third-parties to provide the services and business functions below; all our processors acting on our behalf process your data in accordance with our instructions and they comply fully with this privacy notice and the data protection laws.

Where we are processing your data for these purposes, we will share it with:

  • Stripe Payments UK Ltd: We use Stripe for taking payment; they are payment experts and they will process your payment seamlessly and securely.
  • Bluebox Worldwide Ltd. Bluebox provides A Star Experience with its voucher system to fulfil our auction items.

Where you have successfully bid for a lot, we will share your details with our lot supplier in order that you may redeem your winning item. Our suppliers for lot items process your data so that they can provide you with the item. Our suppliers change on a regular basis.

Safeguarding Measures

We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have security measures in place, including:

  • Encryption in the case of physical theft or loss
  • Encryption when sending over public networks to prevent interception or tampering
  • Up to date security software to prevent malware and external threats
  • Strict permission controls to ensure access only by authorised persons

How Long We Keep Your Data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have taken part in an auction or another one of our services, we will keep your data for a period of 3 years for accounting purposes and in order that we can reference the event for you, for the Charity / Corporate involved or for ourselves. Where you have purchased an item, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing Consent

Occasionally, we would like to contact you about new services that we are providing and we think will be of genuine interest to you. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly.

Legitimate Interest

We process your personal information in order to enable us to provide you with our products and services in a workable, proper and professional manner.

We will very occasionally send you product or service updates by email that have been identified as being beneficial to our customers and in your interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

Lodging a Complaint

We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

A Star Experience Limited.
Josh Bedford
Jbedford@astarexperience.com

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

How to start your A Star Experience
1.
Contact and consultation

Reach out to us online or by picking up the phone. One of our friendly experts will then book you in for a consultation to talk through your ideas.

2.
We create a proposal for you

Following our consultation, our professionals will draw up a tailor-made proposal for you to consider.

3.
Complete our booking form

Once you’re happy with our proposal, simply fill out our booking form to finalise the dates and times.

4.
Full management of auction at the event

At your event, we’ll be there to seamlessly manage the entire auction process including the technical details and prizewinner aftercare.

How it works Get in touch
Ready to work with us?
Get in touch

Still got some unanswered questions? Check out our FAQs below
What type of auction services do you offer?

We offer silent auction tablets, brochures, online auctions or a hybrid solution. But most importantly, we aim to tailor a package that meets the needs and requirements of your event. We would recommend getting in touch with one of the team today to tell us a little bit of information about what you are looking for from a fundraising partner. Our team will put together a free proposal for you on what we can offer.

Do I have to use A Star Experience auction items or can I use my own?

You absolutely can use your own. You’re also more than welcome to use A Star Experience items too. Any of your own items that have been donated by a generous supporter can be included within the auction. Your items will be placed at the forefront of the auction lot list for prime viewing. All the funds raised on any auction items that have been donated to you or you have sourced will go to you. A Star Experience does not take any margin or commission on any of these items. 

What is the cost to run a silent auction?

We are fully aware that with any event (especially charity events), it’s really important to keep costs down and save where you can. This is why we try our best to keep any costs at a minimum for you. 

Any costs are done on a ‘sliding scale’ depending on how many A Star Experiences items you want to include in the auction. If you were to include a number of A Star items in your auction, then we will try our very best to provide our auction service free for you. To hear more about these options, please reach out to one of the team today. The number of A Star items needed to include within your auction to get our service for free might be less than you think!

What is included in the silent auction brochure service?

We will always try and tailor the perfect solution for you, but the auction brochure service normally is provided for free, with the inclusion of some luxury A Star Experience items within the auction lot. 

The brochures will always be branded to your event/charity’s guidelines. Our design team will produce a brochure that you will sign off and, once happy, we will print the brochure for you as well. 

We will also supply staff to be in attendance on the day to engage with your guests, answer any questions and promote the auction. Post-event, we will take care of all the payment collection for you, and our aim will be to get you paid as quickly as possible after the event. For much more detail on what is included within this service, please do reach out to one of the team today. 

What is included in the silent auction tablet service?

We will always try and tailor the perfect solution for you. With the tablet service, you will have a choice of the market-leading tech platforms within the industry. You will receive a dedicated Event Liaison Manager, who will be on hand to build your auction for you and answer any questions you may have. The platform will be branded to the event/charity guidelines. 

 

At the event we will supply staff to be in attendance on the day to engage with your guests, answer any questions and promote the auction. A minimum of two tablets will be placed on each table. Post-event, we will take care of all the payment collection for you, and our aim will be to get you paid as quickly as possible after the event. For more detail on what is included within this service, please do reach out to one of the team today.

What is included in the online silent auction service?

With the tablet service, you will have a choice of the market-leading tech platforms within the industry. You will receive a dedicated Event Liaison Manager, who will be on hand to build your auction for you and answer any questions you may have. The platform will be branded to the event/charity guidelines. Your online auction can run for as long as you like. Typically, most clients run their online auctions for anywhere between 1 – 4 weeks but are not limited to this timescale. To receive more information on the online auction service, please reach out to one of the team today. 

Do you only do auctions for charity events?

Not at all. Any event can be used for a silent auction. We often attend awards dinners, Premier League football matches and golf days as an example, in addition to all the charity events. Please get in touch with a member of the team who can tell you more about what we can offer.

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